What’s the secret sauce that has made Airbnb so successful? It’s all about the “Airbnb core values” – a set of guiding principles shaping how hosts create memorable stays for their guests.

This article will cover the four core values that define the community and how to use them to improve your guest experience and secure more 5-star guest reviews.

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What are the Airbnb Core Values?

The Airbnb Core Values are the fundamental principles that guide how hosts interact with guests and vice versa. They include the following:

Champion the mission

“Champion the mission” revolves around the company’s aim to create a world where anyone can belong anywhere. This value encourages hosts and employees alike to actively promote and support Airbnb’s mission to provide authentic, local experiences for guests in unique accommodations.

By championing the mission, hosts play a crucial role in fostering a sense of community and belonging, ultimately adding to the short-term rental industry’s global success and growth.

Be a host

“Be a host” emphasizes the importance of genuine hospitality and creating memorable experiences for guests in the short-term rental community.

This value encourages hosts to go above and beyond in providing a welcoming and comfortable environment, ensuring guests feel at home during their stay.

By embodying the spirit of true hospitality, hosts not only contribute to positive guest experiences but also help build a strong, trusted network of short-term rental accommodations around the world.

Embrace the adventure

“Embrace the adventure” is an Airbnb core value that encourages hosts and guests alike to step out of their comfort zones and explore new experiences.

For hosts, this means fostering a sense of curiosity and adventure among their guests by providing local insights, recommendations, and resources.

By embracing the adventure, hosts enhance their guests’ travel experiences and add enrichment to this niche industry.

Be a “cereal” entrepreneur.

The Airbnb core value “Be a ‘cereal’ entrepreneur” stems from Airbnb’s early days when the founders funded their startup by selling themed cereal boxes. Yes–really, cereal!

This value highlights the importance of creativity, resourcefulness, and an entrepreneurial spirit in the face of challenges. By embracing this core value, hosts are encouraged to think outside the box and find innovative ways to enhance their rental business, ultimately contributing to their own success.

How Can Hosts Implement Airbnb Core Values

Hosts can implement Airbnb’s core values in several ways. Understanding and embodying these core values can unlock new opportunities for growth and success for your short-term rental business.

Champion the mission: As a host, you can act out Airbnb’s mission by creating inclusive and welcoming spaces for guests from diverse backgrounds. Strive to make every guest feel at home, regardless of their nationality, ethnicity, or preferences.

For example, hosts can offer amenities catering to diverse needs. Provide a range of amenities that cater to the needs of guests from different cultures, such as a variety of food items in the welcome basket (perhaps vegan or kosher options), offering prayer mats for Muslim guests, or including a multi-plug adapter for international travelers.

These thoughtful touches can go a long way in making your guests feel at home and cared for.

Be a host: Focus on providing exceptional hospitality and anticipating your guests’ needs. Personalize their experience by offering local tips, being responsive to questions, and adding thoughtful touches like welcome baskets or personalized notes.

Embrace the adventure: Encourage guests to explore the local area and discover new experiences. You can recommend off-the-beaten-path activities, events, or hidden gems in your city. Or, share your favorite spots and showcase the unique aspects of your community.

A great spot to include this information is in your house manual.

Be a “cereal” entrepreneur: Continuously look for creative ways to improve your rental business. This could include optimizing your listing with eye-catching photos, implementing smart home technology for convenience, or partnering with local businesses for discounts or experiences exclusive to your guests.

Final Thoughts

Embracing Airbnb’s core values as a short-term rental host is crucial for creating memorable guest experiences and fostering a sense of community within the platform.By using these values as a guideline, you will aid the overall growth and success of the industry.

As you continue on your hosting journey, remember that incorporating these core values will help you stand out as an exceptional host and create lasting connections with guests from around the world.

Host Tools provides an automated, unified calendar for short-term rental hosts, allowing you to seamlessly list on all major channels. Start your free trial today!